The Effects Of Poor Communication In The Workplace
The workplace can be a challenging environment, particularly when communication lines between employees and bosses are not running smoothly. It is vital for communication to begin from upper management and filter through to each employee so that people feel safe, comfortable, motivated, and clear in their goals when they are at work. Poor communication is the easiest way for a company to lose sight of what it can achieve. Poor communication among workers often results in people being unmotivated and unhappy, which shows when they deal with customers or perform their daily tasks. The best way to increase productivity is to have a happy workforce, and communication is the key to achieving that.
Employee Morale: The biggest side effect of poor workplace communication is that employee morale will slowly decrease to a point when they no longer care about the company. They will still go about their jobs, but they will only do the minimum required. Extra effort and enthusiasm will not be on display, which will impact the results from their work. If this atmosphere spreads to the entire company, it can become an incurable cancer.
Clear Goals: A company must have clear goals when it comes to the short and long term. Even small businesses need to be goal oriented; otherwise they cannot expect to find success. For example, a restaurant may have a goal of getting 100 customers through the door on a given day. Such goals can only be accomplished if everyone is working towards them in an enthusiastic, dedicated and professional manner. With clear communication, any realistic goal is achievable. Employees are aware of what their bosses want and what the potential rewards are. This motivates them to do a better job and allows them to focus their energy in a certain direction. On the flipside, uncertainty about what needs to be done just leads to poor performances.
Dealing with Various Cultures: The workplace is a microcosm of society, where people of different cultures and backgrounds must come together to get things done. Cultural insensitivity can play a particularly negative role in the workplace, resulting in employees feeling as if they do not belong. In such a situation, proper communication can create awareness, understanding, and a happy medium where everyone is happy.
Employee Errors: Most employee errors come from a lack of understanding, rather than them making a conscious mistake. A lack of understanding stems from a lack of communication. If an employee does not understand instructions, it is likely that they will perform their task incorrectly. Instructions must always be clear, concise and logical. Employees must be encouraged to ask their superiors if they do not understand something, rather than being too afraid to ask. This creates open lines of communication and ensures that misunderstandings do not take place.
Owners often take workplace communication for granted, which results in many companies where employees rarely talk to each other or their superiors. If a business is to be successful, a productive workplace environment must exist.